Our Commitment

Crickez Responsible Gaming – Safe & Healthy Gaming Experience

Gaming is best when it brings joy. Crickez wants every player to enjoy within their limits — because responsible gaming is the best kind of gaming.

Self-Exclusion Activate at any time
Time Limit Settings Stay in Control
Budget Control Set a spending limit before you play
24/7 Support Always here for you

What Is Responsible Gaming

Keep gaming fun — don't let it get out of hand

Responsible gaming at Crickez isn't just a policy — it's part of our culture. We believe online gaming and betting should be enjoyable, driven by entertainment rather than pressure or addiction.

Millions of cricket fans across Bangladesh come to Crickez to back their favourite teams and make every match even more thrilling. We're here to make sure that excitement never becomes a burden.

Responsible gaming means playing within your financial means, setting time limits, and seeking help when things feel out of control. Crickez is here to support you every step of the way.

Our platform offers a range of tools to help you manage your own gaming experience — from deposit limits all the way to full self-exclusion. You're always in control.

Keep in mind: Gaming is entertainment, not a source of income. Before every bet, ask yourself — can I afford to lose this money? If the answer is "no", stop right now.

Responsible Gaming
Core Policy
  • Don't chase losses by increasing your bets
  • Play for fun only, using money you can afford to spend
  • Never bet with borrowed money
  • Set a daily time limit for yourself
  • Never play while drunk or under emotional stress
  • Prioritise spending time with family and friends
  • Seek help right away if something feels wrong
  • Under-18s are prohibited from playing

Our Protection Tools

How to keep yourself protected

Crickez offers a range of responsible gaming tools that you can manage yourself. Use them to keep your gaming experience healthy and enjoyable.

Set Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once applied. To increase a limit, a 24-hour cooling period must pass first.

Session Time Limit

Set a time limit for each gaming session. Once the time is up, Crickez will automatically log you out and send you a notification.

Loss Limit Settings

Betting will automatically stop once you've lost a set amount. This feature protects you from significant financial loss.

Cooling-Off Break

If you feel like you need a break, you can take a short-term pause lasting anywhere from 24 hours to 6 weeks. Your account will remain inactive for the duration.

Self-Exclusion

For longer-term protection, you can self-exclude for anywhere between 3 months and 5 years. Your account will be fully locked during this period and all marketing communications will be stopped.

Gaming History Review

View a full record of your bets, wins, losses, and time spent. Understand your patterns and make informed decisions.

How do I use these tools? Log in to your account, go to "Account Settings", and select the "Responsible Gaming" option. Our support team is always available if you need any assistance.

Warning Signs

How to recognise the signs of problem gambling

Everyone has a natural tendency to take risks. But it can be hard to tell when that tendency crosses into addiction. Crickez wants to help you recognise the warning signs yourself.

If you recognise any of the signs below, take a moment to pause and reach out to us. Acknowledging the problem is the first step toward solving it.

Important: These signs are not a sign of weakness. This is a health issue — and it has a solution. Don't hesitate to reach out for help.

Chasing losses with more bets to win back what you've lost
Hiding your gaming from family or friends
Betting with money set aside for bills or essential expenses
Feeling restless or irritable when you can't play
Betting with borrowed or credit money
Neglecting work, studies, or family responsibilities
Placing increasingly larger bets to get the same thrill
Turning to gaming to cope with stress
You've tried to stop but keep failing
Lying about or hiding your gaming activity

Check Yourself

Self-Assessment Test

Answer the following questions honestly. If three or more of your answers are "yes", it's time to talk to us.

01 Did you exceed your set budget last month?
02 Have you spent more time playing than you planned?
03 Chasing losses — trying to win back what you've lost?
04 Do you feel bored, restless, or empty when you're not gaming?
05 Have you hidden your gambling habits from family or loved ones?
06 Have you been skipping responsibilities or obligations to play?
07 Have you felt frustrated or angry when you couldn't control your gambling?
08 Have you borrowed money from someone to fund your gambling?
Three or more 'Yes' answers? Talk to us now. support@crickez.bet

Step-by-Step Guide

How to Self-Exclude

If you feel you need a longer break, activate self-exclusion. It's completely free and takes effect immediately.

  1. 1
    Log in to your account

    Log in to Crickez with your mobile number and password.

  2. 2
    Go to Profile Settings

    Click on your profile icon in the top-right corner.

  3. 3
    Select the "Responsible Gaming" option

    Click on the "Responsible Gaming" section from the menu.

  4. 4
    Select Self-Exclusion

    Choose your preferred duration — 3 months, 6 months, 1 year, or permanent.

  5. 5
    Confirm

    Confirm your decision. Your account will be deactivated immediately.

For Parents

Minor Protection

Crickez strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and KYC documents are requested in cases of doubt.

As a parent, there are also steps you can take:

  • Use parental control software on your device
  • Talk openly with your child about online gaming
  • Keep your login credentials private — never share them
  • If you're concerned, contact our support team immediately
  • Set a PIN or password on your payment methods

When in doubt: If you believe an underage family member is using Crickez, please immediately support@crickez.betto let us know.

FAQs

Responsible Gaming Enquiry

No, your balance is safe when you self-exclude. Once the exclusion period ends, you can log back in and your funds will be exactly as you left them.

Yes, lowering a limit takes effect immediately. However, increasing a limit is subject to a 24-hour cooling period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

A cooling-off is a short-term break (24 hours to 6 weeks) that ends automatically when the period is up. Self-exclusion is a longer-term commitment (3 months to permanent) that cannot be reversed before the set period ends. For serious concerns, self-exclusion is the more effective option.

Yes, our system automatically detects unusual gaming patterns — such as sudden large deposits, extended sessions, or a sustained losing streak. In such cases, our team may reach out to you as a precaution.

Not directly — for account security, only the account holder can make this change. However, if you'd like a family member to help, our support team can assist in initiating the self-exclusion process through a third party.

No. Once self-exclusion is activated, all marketing emails, SMS, and push notifications will be turned off automatically. We send no promotional messages during your exclusion period.

Support & Resources

Help is always within reach

You don't have to face this alone. Crickez's support team and the resources below can help you get back on track.

Email Support

Share your concern confidentially. You'll receive a response within 24 hours.

support@crickez.bet
Live Chat

Chat with us via the platform's Live Chat for immediate support.

Active 24/7
Help Centre

Find detailed guides and answers to common questions in our Help Centre.

Visit Help Centre
Personal Advice

Speak with our dedicated team for expert advice on gaming addiction.

Book an Appointment

Keep in mind: Crickez's support team will listen to you in complete confidence. Asking for help isn't a sign of weakness — it takes courage. You are not alone.

Enjoy Safely

Play Responsibly, Enjoy More

Every player's safety is our top priority at Crickez. Join today and enjoy Bangladesh's best cricket betting experience — fully and responsibly.

Register Now Log In
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