Crickez Privacy Policy – How Your Data Is Protected

Crickez (https://crickez.bet) places the highest priority on your privacy. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, and how we keep it secure. Whenever you use the Crickez platform — whether via the website, mobile app, or any other channel — this Policy applies automatically.

We believe that a transparent and honest relationship is the foundation of lasting trust. That's why this Privacy Policy is written in plain, straightforward language — no complicated legal jargon.

Crickez is committed to complying with international data protection standards and local laws. Our privacy policy is reviewed regularly and updated as needed.

Crickez collects information in several ways — directly from you, automatically through your use of the platform, and via third parties. Below is a detailed breakdown of the types of privacy-related data we collect:

Sensitive data such as passwords is never stored in plain readable form. All passwords are hashed using industry-standard encryption algorithms.

Crickez uses your personal information only for specific, legitimate purposes. No data is collected or used unnecessarily. To protect your privacy, we follow a "data minimization" principle — we only keep what we actually need.

• For account creation, verification, and management
• To process deposits, withdrawals, and financial transactions
• For customer support and complaint resolution
• To send relevant promotions and bonus offers (subject to your consent)
• To detect fraud and ensure security
• To comply with legal obligations and directives from regulatory authorities
• For responsible gaming monitoring and support
• To improve the platform and develop new features

Crickez may share limited data in specific circumstances. This is always restricted to the minimum necessary information and governed by strict contractual agreements.

• Payment Providers: Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Verification Provider: Required documents may be shared with authorized verification agencies to confirm your identity.
• Regulatory Authority: Data may be shared with relevant authorities to fulfill licensing and legal compliance requirements.
• Law enforcement: We may be required to disclose information in response to a court order or lawful investigation request.
• Technology service providers: Technical data may be shared with trusted partners for server hosting and IT services, strictly under confidentiality agreements.

All third-party partners are contractually required to comply with Crickez's privacy standards. They may only use the data they receive for the specific purpose it was shared.

Crickez uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. Analytics and marketing cookies can be withdrawn at any time.

Crickez uses industry-leading technology to protect your personal and financial information. Our security measures are regularly verified through third-party audits.

• SSL/TLS Encryption — All data transmissions are encrypted
• AES-256 encryption — for stored sensitive data
• Two-factor authentication (2FA) — securing logins and transactions
• Real-time fraud detection system
• Automated suspicious transaction alert system
• Regular security audits and penetration testing
• Restricted access — staff can only access data on a need-to-know basis

That said, no online platform can guarantee absolute security. Keep your account password strong and never share it with anyone. If you notice anything suspicious, contact our support team immediately.

Crickez does not retain your data beyond what is necessary. However, certain information must be kept for a defined period in accordance with legal obligations and regulatory requirements.

• Account Information: For the duration the account is active, and up to 5 years after closure
• Financial Transaction Records: Up to 7 years where legally required
• KYC Documents: Up to 5 years after account closure, as required by regulatory obligations
• Technical Logs: Up to 12 months, for security analysis purposes
• Marketing preferences: Until you opt out

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

As a Crickez user, you have full control over your own data. We want you to be aware of these rights and to exercise them whenever needed.

To exercise these rights support@crickez.bet. We aim to respond within 30 days.

Crickez strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

Crickez may update this privacy policy as needed. Changes in regulations, new technologies, or the addition of new services may prompt these updates.

If any significant changes are made, we will notify you in advance via email or a platform notification. Continued use of the platform after such changes will be considered acceptance of the updated policy.

If you have any questions, comments, or complaints regarding our Privacy Policy, please don't hesitate to get in touch. Our Data Privacy Team will handle your matter with the utmost care.

• Email: support@crickez.bet
• Response Time: Usually within 24–48 hours; up to 30 days for complex matters
• Live Chat: Log in to the platform and reach us directly via the support chat
• Help Center: Help Center Find answers to common questions