From opening an account to payment issues, betting rules to claiming bonuses – the Crickez Help Center has clear, detailed guides covering everything you need.
Popular: Deposit Methods · Password Reset · Bonus Terms · Withdrawal
By Topic
Browse the categories below to find what you need. Each section contains detailed guides and solutions to common issues.
Account registration, login issues, and password reset.
12 ArticlesBKash, Nagad, Rocket, and bank transfer methods.
18 ArticlesWithdrawal rules, processing times, limits & issues.
10 ArticlesWelcome bonus, cashback, and free bet terms & conditions.
15 ArticlesUnderstanding odds, betting types, and in-play betting.
22 ArticlesKYC verification, two-factor security, and account protection.
9 ArticlesApp download, installation, updates, and troubleshooting.
8 ArticlesSelf-exclusion, deposit limits & support resources.
6 Articles
New Member
Joining Crickez is quick and easy, but new members sometimes have questions that are worth clearing up from the start. That's why the Crickez Help Center has a dedicated guide for new users to get things right from day one.
All you need to register is an active mobile number. If you're over 18, you're eligible to open a Crickez account. The form is straightforward and easy to complete.
To claim your 100% first deposit bonus, activate the offer in the promo code section right after creating your account. Full bonus terms and conditions are available in the Bonuses section of the Help Center.
Contact
The Crickez support team is always here for you. Reach out through any channel and we'll get back to you.
Click the chat button at the bottom right of the platform. Average response time is 3–5 minutes.
Online NowEmail us for detailed issues. We typically respond within 1 hour.
support@crickez.betSpeak directly with us for urgent matters. Available 8:00 AM to 12:00 AM.
8:00 AM – 12:00 AMStep by Step
Depositing and withdrawing on Crickez is simple. Just follow the steps below.
Log in to Crickez with your mobile number and password.
Click "Financial Transactions" or the wallet icon in the top menu.
BKash, Nagad, Rocket, or bank transfer — whichever works best for you.
Deposit a minimum of ৳200. Transactions are typically completed within 1–2 minutes.
Once you've won, fill in the withdrawal form and the funds will arrive on your mobile in 3–5 minutes.
Details
Minor hiccups happen on any online platform, and Crickez understands that. That's why the Help Center is more than a formality – it's a full-service resource where you can find solutions on your own or reach out to the support team directly whenever you need assistance.
Crickez verifies the identity of all members to keep the platform secure. This process is called KYC, or Know Your Customer. Simply upload a photo of your National ID or passport and verification is complete — it usually takes within 24 hours.
Incomplete KYC can hold up your withdrawals. It's best to start the verification process right after opening your account. You'll find a full step-by-step KYC guide in the Crickez Help Center.
Crickez regularly offers a variety of bonuses and promotions. That said, bonuses can be confusing — the most common question is: "Can I withdraw my bonus balance directly?" The answer is no. To withdraw bonus funds, you first need to meet a wagering requirement by placing a set amount in bets.
For example, if you deposit ৳1,000 and receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place a total of ৳5,000 in bets before the bonus can be withdrawn. Full terms are listed on the Crickez bonus page and in the Help Center.
If your wallet isn't credited after a deposit, wait 5–10 minutes first — minor delays can occur on bank or mobile banking networks. If the funds still haven't arrived, contact Crickez live chat with your transaction ID. The support team typically resolves it within 5 minutes.
Before withdrawing, make sure your KYC is verified, your balance is withdrawable (bonus wagering requirements have been met), and the correct mobile number is on file. With those three things in order, withdrawals go through without a hitch.
Keeping your Crickez account secure is your responsibility. A few simple steps can bring the risk of being hacked down to nearly zero. Start with a strong password – at least 8 characters combining uppercase letters, lowercase letters, numbers, and special symbols.
Second, enable Two-Factor Authentication (2FA). With 2FA active, even if someone knows your password they still can't access your account — a one-time OTP will be sent to your mobile at every login. Third, avoid logging in to Crickez over public Wi-Fi.
Crickez wants you to enjoy betting in a healthy, fun way. That's why the platform includes several tools to help you stay in control. Set daily or weekly deposit limits, review your betting history, and take a self-exclusion break for a set period whenever you need one.
If you ever feel like your betting is getting out of hand, don't wait — reach out to Crickez Support. Our team will help you without judgment and with complete confidentiality. For more on responsible gaming, visit the relevant section in the Help Center.
The Crickez mobile app works great on both Android and iOS. However, older Android versions may run into trouble during installation. If that happens, go to your phone's settings and allow installs from "Unknown Sources".
If the app is running slow or keeps crashing, try clearing the cache and reopening it. If that doesn't work, uninstall the app and download the latest version from the site. Crickez releases regular app updates to improve performance and add new features.
General Questions